I recently upgraded a View 4.6 installation to 5.0. The update went pretty well until I went to update the View agent inside the desktop sources. The install kept failing with the following error message:
Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action VM_RegisterPcoipPerf32, location: ...\pcoip_perf_pr...
After a bunch of searching/testing, I finally realized that McAfee On Access Protection was blocking the ability for the composer agent to register as a service. McAfee exclusion in place, I continued to have issues with the installer, so I removed VMware Tools and cleaned up all of the VMware installer bits using the tool in this KB:
Cleaning up after an incomplete uninstallation on a Windows host (http://kb.vmware.com/kb/1308)
After a reboot I was able to install the View 5.0 Agent and then I finally re-installed VMware Tools and recomposed my desktops. Now for the next error, which showed up in the View Connection Server/Admin console after attempting to deploy these new linked clones:
View Composer agent initialization state error (-1): Illegal state (waited 0 seconds)
I couldn’t find much documentation on this error…but after searching through some of the agent logs, I realized that the “VMware View Composer Guest Agent Server” service wasn’t installed in my guest VM. It appears this option only exits in the View Agent installer if VMware Tools is already installed in the VM. Re-running the View 5.0 Agent installer gave me the option to install the composer agent and thin print support.